MS
MOHAMED S

1 reviews | Active since Feb 2012

19 Nov 2025, 16:37

Pedro's Beware Double Charge *******

I placed an app order for Pedros Marine Parade. Went to collect the order and paid on the card machine connected to the computer. Takes a while and then the teller informs me that the network is not working and it did not go through, brings another card machine and I pay on that machine. When I get back to my office I get another message, both payments went through. I called the store and spoke to the manager and they said they will look into it on their system and call me back at 2:00 pm. At 4:20 pm I called back, as they did not call me, and the manager informs me I need to provide them with a bank statement. They are the ones who double charged me and I must get a bank statement and provide them with my personal information for a refund. They have a terrible system if they can't verify their own payments. They cause problems and expect the customer to resolve it for them.

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Replies (1)
Pedros Chicken
Pedros Chicken's reply20 Nov 2025, 07:53
Official
Hi Mohamed Rishard Soomar , 

Thank you for contacting Customer Care.

We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.

Regards,

Pedros Family / ZM.