1 reviews | Active since Feb 2012
Pedro's Beware Double Charge *******
I placed an app order for Pedros Marine Parade. Went to collect the order and paid on the card machine connected to the computer. Takes a while and then the teller informs me that the network is not working and it did not go through, brings another card machine and I pay on that machine. When I get back to my office I get another message, both payments went through. I called the store and spoke to the manager and they said they will look into it on their system and call me back at 2:00 pm. At 4:20 pm I called back, as they did not call me, and the manager informs me I need to provide them with a bank statement. They are the ones who double charged me and I must get a bank statement and provide them with my personal information for a refund. They have a terrible system if they can't verify their own payments. They cause problems and expect the customer to resolve it for them.
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / ZM.
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / ZM.
