Pedros belgravia road pathetic no customer service

Bought paella both very strong meant to be lemon and herb but instead recieved hot and burnt dried chicken...pedros then expected us to come back with the food for proof to show them even after showing them pictures we get back the next day and still no compensation for waiting and no solution to the issue..we live in vanguard and had to drive up and down twice to psychically come into store to explain to management about the poor quality of food recieved then having them turn us back to collect food at home to bring as proof but the pictures are clear according to them they needed to taste and see the food psychically...pathetic they don't care about the image of there brand or customer service...definitely would not recommend this branch..Management have no management skills have no sense of making sure customers are satisfied after complaints.