Pedros Bayside

Good Day,

I'd like to bring your attention to my very disturbing experience with Pedros manager Keyouma at Pedros Bayside mall on Sunday, 18 August.

At 15:05 my order was placed. By 15:20 I went to the front to find out where my order is and was assisted by Thembelani who was very professional and let me know there was a delay with rice and garlic rolls for my order.

I sat down right infront of the collect counter and he would keep updating me letting me know my order is on the way. By 15:30 Thembelani let me know there's a delay with garlic rolls. At 15:35 I see a manager who stood behind the collect counter, I let her know respectfully my order was more than 30mins delayed but she looked at me gave me a rude look and walked away. I asked Thembelani what the lady's name is and he told me it's Keyouma. Keyouma heard me asking for her name and came up to us asking me why I want to know her name at which point I told her that she did not assist me, I told her my order was late and she walked away from me never acknowledging me so I her I will report her.

She then got loud shouting at me and told me if I want her to loose her job and don't I care about her kids suffering??? She looked like she wanted to come across the counter and hit me so I got my phone and told her I will record her but she then quickly kept quiet, walked away and came back with a calm attitude knowing I will record her behaviour. (unfortunately I didn't get a record of her shouting as she changed when i told her I would record her, I feel I should have not told her I am recording so you can truly see how she behaves like a psychotic woman)

She then said her staff will have her back and be her witness which makes me believe she threatens them because everyone saw how she treated me but she was sure they will cover up for her. The garlic rolls I was waiting for is then ready but she took it and gave it to another customer who came after me to spite me, she smiled at me while she gave the other customer MY garlic rolls I waited for, I then told her I want a refund and she again ignored me and walked away, at 15:42 Thembelani gives me my order and apologizes for my experiance and that my order was delayed. He goes through my order with me to make sure everything was there and then Keyouma comes behind him and asks DIDNT YOU ASK FOR A REFUND!!! I'm ignoring her now and she tell me to CHOKE. I told her she's a ***** and goodbye then left then she screamed at me GOD BLESS YOU.

When I got home 5min later the entire order was cold. So the entire time I waited for my order my chicken, wrap, rissolles and rice became cold and stale, the only thing that was warm and fresh was the garlic rolls I waited for, the store never made sure the rest of my order would also be warm and fresh and Keyouma in no way apologized for anything. She wanted to fight with me the moment I told her I will report her. Is this how Pedros treats customers?

I am extremely disgusted and will make sure my experiance is known.

Thembelani deserves to be a manager as he has true customer service and respect, he was updating me and apologizeng for the experinace while Keyouma was going on like a crazy person.