Pedro Online order disgusting service

Ordered a meal 03 March 17h42 online from the Belgravia branch. After payment went off my account, got an sms stating that the order was unsuccessful. Reason - store couldn't be contacted. Sms said my money would be refund within 5 days! I immediately called Belgravia and after waiting 9 mins on the phone for the manager to attend, they hung up. Numbers on the internet for head office were unavailable at this time. Sent a complaint via the app to explain exactly what happened and ticket number was generated. The very next day Friday 03 March, I received an e mail that ticket was closed. Called store and manager said she'd look into it. Never got back to me. Wednesday 08 March I called Belgravia again to speak to manager as no refund. She said it was not her I spoke to, but Call me back with feedback. Today Friday 10 March, called in again to manager and again I have to await feedback. Utterly unprofessional. They close your complaint ticket without informing you of any feedback, blame liambi for the online ordering issue and make no effort to make up for their inadequacy. I am still without meal nor my money.