Pay back the money

Dear Pedrod Chicken,

I want this to be escalated to the CEO or franchise director to see if they give a ****

It is will great sadness and bitter taste in my mouth that I have to send this email. I had a horrific experience yesterday after placing an online order (directly from the Pedros app). My order never got delivered and I received an sms stating that I need to contact the store as my order couldn’t be delivered.

It was unfortunate that my wife and son had to make alternative means to eat since Pedros failed us and left my family hungry. This should be deemed as *****, you cannot take someones hard earned cash and not delver the service or the item they paid for without any further recourse.

I called the shop today ***) spoke to a lady that said I quote “ay angaz” and gave the phone to someone else who cluelessly came to the phone and I had to repeat myself. To say the least Menki took my details and said she will call back, which she did after being rude and telling me I need to take this up with Uber. Firstly this order was not placed with Uber it was directly from your app. Upon her calling she instructed me to take down an email address. I informed her that I was driving and now parked on the side so I can sort this out. I asked her if it was possible that she can send me a whatsapp message or a test email for me to respond with the photo of my order. What was the point of me giving her my details with my order number if I still need to be inconvenienced like this?

I told her I’m not happy with the service and she hung up, We called back and she spoke to my wife and she continued being rude and hung up. My wife called her back from the whatsapp umber she had used and she hung up again.

This might not be significant to you reading this but it really affected me and my family especially after paying for food and having to fend for ourselves because someone thought we not important enough to get the service we paid for. This had been the most appalling experience I received from Pedros. I was told they can make the food but I will have to fetch it, so why did I pay delivery and tip for the driver only to be inconvenienced like this.

I will log another complaint on Hello Peter and other social media platforms, if this is the treatment we get from Pedrod Dobsonville I actually wonder how many people are subjected to this terrible experience with online orders or visiting your store.

Menki Tsotetsi really changed how I felt about Pedros, I hope this is not going to be the reason this brand disappears like all the others we have seen other the years because of such experiences.

I want my money back, why the *** am I supposed to call and follow up if you the ones who ***ed up?