Pathetic service to say the least from Thokozani

I recently made an online purchase through their online store, there was no error message when I placed the order to say the store is offline, a few moments later i received a note to say they offline amd my money will be refunded. What a missik it's been 15days with constant calls to the store, clementine, tshepo, ndumiso. Then I was told I need a bank statement by Thokozani who also added that he doesnt speak to clients and hung up on me when i asked him if he has my contact details, when I advised him that called my bank only to be told that my money was taken and is pending Pedro's to bank it or reverse it. He keeps asking me for a bank statement and refuses for me to speak to his manager although he can't resolve my issue. This has put a bad taste in my mouth regarding pedros as even at the store they won't let you speak to the owner. If this is the service that I receive then I will stop referring people to Pedro's and rather start using nandos again. Your service is pathetic to say the least!!