pathetic service service

i visited Cosmo Pedro's chicken restaurant on Saturday the 4th of November 2023, i left my sling bag on the counter whilst i was fetching my daughter from the door and we seated down waiting for my order to be served. I quickly stood up and went to the counter to ask if they have not seen my sling bag. I was told no and i asked if they can check the cameras to see what happened. I was told cameras are not functional.it is almost 72 hours i have not received a curtesy call from them notifying me about the outcome of their investigation as per the email i received from them. Is this how they treat their customers? i would appreciate if Pedro's chicken can revert to me? I f I don't get the respond from you guys i will go to the restaurant board to report this matter. Is this matter been given cold feet because i am black .....if I was a white client the company would have called and made sure my belongings are brought back to me. if I don't get any feedback, I will call direct the head office in Durban and i will continue posting this matter until is resolved.