Pathetic service Pedros and Yumbi

Pedros Sasol Umgeni and Yumbi are happy to take your money immediately, cancel your order and then tell you to wait 5business days for a refund. Pedros Sasol Umgeni sounds like Chaos over the phone, with the staff member who answered the phone screaming for the manager who tells me it's not their problem, I must call yumbi I call yumbi, who only have 1 person working, who is allegedly the manager, who has nobody to escalate to and who says I have to wait 5business days. I asked for the order to be transferred to another store, the answer was No