Pathetic service from pedros Emmarentia

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"I am thoroughly disappointed in Pedro's. This is not the first time I've ordered from you and you've made a mistake. You're welcome to check my transaction history. Tonight, I spoke to someone on the phone and ordered a chicken paella with lemon and herb flavor. When my husband picked it up, it was hot, but I ate it because I have COVID and couldn't taste anything. My 9-year-old son took a bite and got choked. When I called back, I spoke to Sisa, who said she'd send a driver with the food, but she couldn't even spell Melville. I didn't want a driver to come because the last time it took an hour due to getting lost, and you're only 8 minutes away. My husband went to collect it while I spoke to Thomas, the manager- on the phone. Thomas said he would refund me when I collected my lemon and herb chicken paella as compensation, but when my husband arrived, thomas said she couldn't refund the money. I asked for the owners number, but they're not allowed to give it out. I asked for the owner to call me in the morning, but this has happened before, and the manager didn't do anything. It's unfair to have to pay for something, be unhappy, waste petrol, go back, collect my food, and not be compensated or taken seriously. Your service is pathetic, especially when you have staff who can't spell Melville and make mistakes with simple orders like lemon and herb."