Pathetic service and ****s at Pedro woodburn

Absolute worst experience First time in the app for Pedros. I ordered lunch for my brothers birthday today at 13:31, I received an sms from Pedros saying that it is being done via Uber and I can track the driver. I tracked and it was showing Brandon est delivery around 2 pm. At 13:49 Brandon called me to say that the ladies at the store said I cancelled my order I told him I did not and called the Woodbury store immediately. The lady who answered told me the order is read and the Uber guy did not come. I called Brandon back and told him the store said that it is not cancelled and he has not been to the store they waiting for the driver to pick up. He told me he was currently standing inside the store and I asked to speak to one of the staff that told him that they cancelling the order. I then spoke to her and she said they can’t give him and I can’t send my own Uber. I said I did not send my own Uber and it was just an order placed in the app and that the sms sent to me said it was sent via Uber and the link to track the order. I contacted head office customer care and while on the line it showed that the meal was dispatched with Nonhlanhla, I was tracking it and a short while later it showed that it was delivered - NO DELIVERY OCCURRED but that app is asking me to rate delivery and food. I called head office again spoke to customer care agent Thembiso and he said he would call the store to enquire what is going on and then he called back and gave me feedback that the manager Lindo has been speaking with me to resolve the issue I NEVER GOT A CALL FROM OR SPOKE TO ANY MANAGER AND THE APP SHOWS DELIVERED WHEN I DID NOT RECEIVE ANYTHING. He also said the manager had said they having a problem that they using UBER and the UBER drivers don’t get there in time! That is such a lie because Brandon was in that store and they did not give him the delivery. I believe that they are using they’re own friends and family for delivery and maybe that’s the problem. There are lies upon lies, I now got an sms that Nzamo is delivering the order it is 14:46 and the order was made at 13:30. I am very upset that the manager had even **** that he has been speaking to me. It was for lunch which ends now at 3. When I asked for a refund I was told the driver is already there, I said I didn’t want the order and asked Thembiso how long before I can get my money back he said 5-7 days. I asked for the area manager to get in touch with me I await that call. The food is now delivered when we’ve already had to make a sandwich! Thanks for nothing and for ruining our surprise. I will not buy from any Pedros in future, I live in Durban and I buy twice or more times weekly. Never have I had such pathetic service.