NL
Nonhlanhla L

1 reviews | Active since Jul 2011

18 Dec 2023, 11:08

Pathetic Service

I believe Pedro's Chicken only has one leg and three breasts. Why? Well, when I ordered a Viva Meal for takeaway at Pedro's Pine Street, Durban, I was expecting two leg quarters and two breasts. However, to my surprise, the full chicken was cut into four pieces – one leg quarter and three breasts. How does that happen? It feels like we're being taken advantage of!

I reached out to the store, and Manager Smah provided a lame excuse, blaming it on busyness. Unfortunately, when I contacted the customer team, the ticket was closed with no feedback. I'm extremely disappointed in the service provided.

0
Replies (1)
Pedros Chicken
Pedros Chicken's reply18 Dec 2023, 15:18
Official
Dear   Nonhlanhla Luvuno,
 
Thank you for contacting Customer Care. 
 
We confirm that we are currently investigating the matter and a representative will be in touch with you shortly. 
 
Regards 
 
Pedros Familia | SM