Order Marked as Delivered But Never Received – No Response from Store

I placed an order with Pedros Jabulani Mall on 19 April 2025, at 17:56, and as of 19:49, my order had still not been delivered.

I received a call from +***0 claiming the driver was outside, and I was given the driver’s contact number ***). I attempted to call multiple times, but the number goes straight to voicemail.

I then contacted the store directly and spoke to a lady who said she would get back to me after trying to locate the driver. I have received no feedback from the store since that call.

What’s even more upsetting is that the order shows as “delivered” on the app, yet I never received any food. I am left without food, no assistance, no explanation—and no refund. This is *****ulent and unacceptable.

I demand an immediate refund of R329.40, as I paid for a service that was not fulfilled. Pedros Jabulani Mall has shown no accountability and no customer care throughout this experience.

This needs to be addressed urgently. I will not recommend this branch to anyone based on this experience.

Amount Paid: R329.40 Order Time: 17:56 Order Status on App: Delivered (incorrect) Actual Status: Not delivered Store Contacted: Yes – no feedback received Driver unreachable: Yes – voicemail only