Online food order paid for no delivery of food.

The reason why I'm putting my complaint now is because I had been giving them time for a response, which to date haven't heard from these bunch of ******. On the 13/12/24 I did a online order to their Starwood brunch in Phoenix. Order was accepted by the store and payment was done online as usual. Time of order and payment was at 19:06 I waited and waited, carried on with my duties at home not realizing the time and no delivery of food. I hadn't done my groceries yet so I had been ordering Alot of takeaways that week. I go on the app to call the store. Only to realize the store closes at 21:00 and the store was closed. My question is what happened to my families supper that had been paid for. I emailed customer service regarding my order. The only response to my email was ticket number 25670 is now closed. No feedback whatsoever,no investigation done either. How many other customers who do online orders do this establishment robs. I will never support Pedro's ever again,nor will any of my friends or family.