Not happy

On the 27th I had bought my mom lunch ordered online, instruction were well done but my mom said the meat that was delivered wasn't well done, 2nd it was mild sauce but it didn't taste like mild sauce was there.. Unfortunately my mom doesn't own a smart phone to take pictures.. Ff i had sent my feedback on the same day, till today i haven't received a single update or an explanation regarding this..

As well the order was R116.98 but the driver charged more than R120 something what reason i honestly do not know.