Nonhlanhla and Nokuthula Padros Kwamashu.

I went to Padros kwamashu today bought chicken and it happened that I needed to go to the toilet I first left the que and went to the toilets in the centre and I found them locked..

So I thought to myself well I am going to buy at Padros who is a sit in sure they will give me a toilet or at least the stuff toilet coz they must have a toilet there..

I first spoke to Nonhlanhla who is the cashier and she said when we need the toilet we ask our manager for the key to the toilet and I said well call the manager I wanna ask them directly for the key..

Manager came and her name was Nokuthula. I asked for the toilet key so I can go to the toilet I am in your customer and I am waiting for my food your store is a sit in so surely you can make a plan for me.

She said we don’t have a toilet coz there’s no water well I saw that you guys don’t have a toilet but I am asking for your stuff toilet coz I need to go to the toilet and I mean I only need to do number one only.. I even asked where do you guys go when you need a toilet and she said we don’t go to the toilet.. i mean there’s no way you guys can work full shift without a toilet and she said yes we do even if someone wants to do number 2 they go home..

I found that very frustrating as a paying customer that I can’t be offered full service my plan was to sit and enjoy my meal but now I couldn’t coz I was pressed even the food took long to get ready.

She even said I can go post on the socials about this but the fact is I won’t get a toilet there..

I am now just thinking of a mother travelling with their toddler they have bought the food they still eating inside and the toddler wants to use the toilet how would you handle this situation??

I am not complaining about toilets not being inside the store but the level of service I got from the manager was disappointing I even asked where can i complain about you and she said I don’t know you can go to the socials..

I can go to the socials but I thought let me just deal with this service in a more professional way first. And if I don’t get your response as soon as possible then that means Padros’s customer service is just like Nokuthula’s so I will have to go to the socials.