Nonchalant Manager Warren - Soweto Branch

I hope this message finds you well.

I am writing to express my deep disappointment and shock at the poor service and disrespectful treatment I experienced today at your Eyethu Mall branch in Soweto.

I placed a food order and was informed that leg portions were unavailable. However, I was surprised to see a full bucket of leg portions behind the counter. When I questioned this inconsistency, I was told by the manager that although leg portions were available, the staff had been instructed to prioritize breast portions in customer orders to reduce stock.

While I understand the challenges of inventory management, I believe as a paying customer I have the right to choose the portion I prefer. Instead of a respectful explanation or apology, the manager responded dismissively and told me I could complain if I wanted to, as he didn’t care. When I asked to record the conversation, his attitude only worsened. His lack of professionalism and unwillingness to resolve the issue left me hurt and extremely disappointed.

As a loyal customer, I expect better treatment and at the very least, a level of courtesy and respect. I urge you to look into this matter seriously, as no customer should be treated in this manner.

I look forward to your response and hope that appropriate action will be taken.