Money not refunded and Pathetic Service

At 18:15 on Sunday 08 September 2024 I placed an order for double up burger and 1 strips and chips. At 7pm my order was still not delivered so I called in only to be told that all delivery’s had to be cancelled due to the weather. No one bothered to communicate this with me I had to call in to enquire and then be told this. The guy said my monies will be reversed when I asked him when, he rudely gave the receiver to a lady who said she will call me back to let me know if she could get a driver. I waited till 7:45 and called back and another lady tells me my order is ready I can pick it up and I told her unfortunately I paid for delivery it was almost 2 hours later and she tells me to pick up my order. I get a call at 20:10 from the store manager on duty to tell me the order is ready but she tried her best to get a driver but she can’t get one. So I tell her I want a refund but she says I need to come in store to get my funds, I need to occur further costs to get my funds back? I want a refund urgently this is pathetic and poor service I am so disappointed. No communication until I call in twice. This is unacceptable! R154 is a lot of money. My poor kids have eaten a peanut butter sandwich. Sunday is their night to get a take out only to be disappointed by *********** people. I logged a complaint through the Compliments and Complaints channel and up till now no one has called me. I rather pay Nandos high price and still get good service.