Missing items with no proper follow up

My large chips added as an extra for one of the burgers was missing. Also I received 5 pieces of chicken instead of 6. The box was not securely sealed at the time of delivery. Which is a health risk as anything could have happened to my food. I would like to be reimbursed for the food I did not receive.

No follow up was made and they closed my ticket. I opened a new one. I'm so disappointed with how this is being handled. I don't think I'll buy from Pedros again.