Missing items on my order

on the 7th February 2023 i bought a mini combo (Full chicken, large chips, 2 burgers, rice with Strips, 2 garlic rolls and 2 dusty rolls) only to get home to be missing burgers, chicken strips and rice and large chips

i wrote an email cos i could not go back to the store due to distance and time and a ticket was opened for me to complain. i wrote my complaint and attached proof of payment as requested. the image i was attaching was too large and i made a note that i have proof i just cannot attached it due to it its size. complaint was sent and nothing was received back until Saturday 18 February 2023. i received an email letting me know that my ticket was closed.

i receieved zero help from Pedros