JR
Jabu R

1 reviews | Active since Jan 2019

01 Sept 2025, 11:41

Missing Items and unprofessional manager.

On the 31st of August 2025 I placed an order at Pedro Jabulani mall via uber eats, when I opened my package there was one missing item which was large rice the name of the meal I ordered was OLA meal, the large rice was the main reason why I ordered that meal and was very disappointed when I didn’t get it. I quickly call the restaurant using my own airtime to let them know that my large rice was missing from the package, I was transferred to a manager who was on duty that day he name is Khetho something I forgot it and he promised that my rice will be delivered within 15 minutes,I gave him My address even confirmed it over the phone using phonetics to make sure he has the correct address, I am still waiting even today. I am very disappointed poor customer service and unprofessional customer service was delivered.

0
Replies (2)
Pedros Chicken
Pedros Chicken's reply01 Sept 2025, 12:01
Official
Thank you for taking the time to review Pedros. We're terribly sorry that the food you received was disappointing. Please may we have the opportunity to discuss this further? Simply follow this link www.pedroschicken.co.za/contact and provide us with your contact details and feedback so that we can contact you. Hopefully we can turn this around for you. Warm regards, Team Pedros | SM
Pedros Chicken
Pedros Chicken's reply01 Sept 2025, 14:03
Official
  Hi Jabu Radebe,

Thank you for contacting Customer Care.

We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.

Regards,

Pedros Family / HN