Lack of customer service unappetising food

I had a bad experience with the promenade mall branch on 06/03/2025 I left them 3 emails and still no response I’ve attached the email below Hi Pedros

I bought a maxi combo on 03/06/2025 firstly my chicken had no basting which is not what I requested I specifically asked for half and half I assume you have cameras on your cash till I asked for mild and extra hot I received very little basting on the mild and absolutely nothing on the extra hot this is was extremely disappointing. secondly while waiting for your order if you ask how long or how far your meal is you get ignored until you raise your voice, it’s like speaking to nobody even though there’s people infront of you, the staff at the collections is very impolite, I am Muslim and is fasting I also asked before I placed my order if a maxi combo would take long, I was told no, but then I stood there waiting for my order with no explanation what the hold up is. The spice for rice, the rice was either not boiled properly or stood open for too long because it was hard, the chicken strips barely had basting on, please advise what was happening and what the way forward would be I have emailed previously and attached pictures aswell as the slip