Krugersdorp President Hyper Appalling Service Often

I am writing to formally raise a complaint regarding the service at your Pedro’s Krugerstop branch.

There has been a repeated issue where certain menu items, specifically quarter leg portions, are said to be unavailable when ordering in person, yet are later confirmed to be available when calling the store. This inconsistency is extremely frustrating and raises concerns about how customers are being treated.

Most recently, my husband visited the store and was told that only breast pieces were available, and no quarter leg portions were in stock. He then proceeded to make a purchase based on that information. However, shortly after leaving the store, he called the same branch and was informed that quarter leg portions were in fact available.

This situation is unacceptable. It creates the impression that: • Customers are not being treated fairly or consistently • Staff may be withholding certain items • There is a lack of honesty or proper communication

In addition to this, the staff attitude at this branch has been consistently rude and unhelpful, which further worsens the experience.

Please understand that some customers have specific dietary preferences or requirements and cannot simply substitute cuts of meat. Being misinformed or treated dismissively is not acceptable.

I request that management urgently investigate this matter and address: • Staff conduct and customer service standards • Transparency in stock availability • Fair treatment of all customers

I would appreciate feedback on how this issue will be resolved. The staff name is Xoliswa. And mind you we are not all Tswana when buying at Pedros so that must be considered as well, if they can’t speak the language of the customer I am certain they can’t speak English as a medium of communication.