INCORRECT ORDER

Wrong flavour received and no response from the branch

I placed an order through the Pedros app from the Hillbrow branch and specifically ordered the BBQ Sprinkle flavour. However, I received Mild flavour instead, which is not what I ordered.

The order was delivered by an Uber driver, so I understand that the driver was only delivering what the restaurant provided. My issue is with the incorrect flavour being prepared and sent.

I tried calling the Hillbrow branch to resolve the issue, but nobody answered. I have proof of my order showing that I selected BBQ Sprinkle, as well as photos of what I received.

I would like Pedros to please arrange a replacement with the BBQ Sprinkle flavour I originally ordered, or provide a refund for the incorrect item.

Please assist in resolving this.