1 reviews | Active since Sept 2021
Inconsiderate people.
On the 10th of July, I placed an order via Uber eats. 1h30 minutes later, my order was not delivered.
I called the store, and I got a cashier who told me that my order was picked up by someone else, but to me, it was still pending. I told them that I was ordering for my helper and it was way past lunchtime and she has left. I asked for the manager who was then called to come on the line "Jeff", we got disconnected after the cashier told him "Yile customer le Uber eats and she says she no longer wants the order" I was mad already and did the so called manager help? No! Did they bother to call me back after we got disconnected? No! I called them back and there was no answer for the next coming 30 minutes then tried their customer service line which was 0% of help as they did not answer.
I told them that my helper has left and I no longer want the order but they disregarded that and send the driver anyway and did not answer calls. I then was able to cancel the order on Uber Eats.
They are unprofessional and still in need of training as this cannot be it.
Thank you so much for your great review of Pedros! We're stoked that you enjoyed your time with us.
It means a lot to know our team’s warmth and attentiveness made a difference.
We look forward to welcoming you again soon!
Kind regards, Team Pedros | HN
Thank you so much for your great review of Pedros! We're stoked that you enjoyed your time with us.
It means a lot to know our team’s warmth and attentiveness made a difference.
We look forward to welcoming you again soon!
Kind regards, Team Pedros | HN
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / HN
Thank you for contacting Customer Care.
We confirm that we are currently investigating the matter, and a representative will be in touch with you shortly.
Regards,
Pedros Family / HN
