INCOMPETENCY - PEDROS VERULAM GATERITE CENTER

PEDROS VERULAM- GATERITE CENTER

I had called the call center and as i was ordering ,my airtime had got finished. The lady at the call center put my order through without it being completed on my side due to the airtime finishing. I received an order number and order total via sms,so i called the store to add the item which i could not do at the call center due to my airtime getting finished.

The delivery driver then brings the INCOMPLETE ORDER,so once again, had to waste money to buy airtime to call the store AGAIN, and then spoke to the manager who says if they send the missing item ,they will charge me for delivery again! I BELIEVE THAT THESE PEOPLE ARE DOING THIS ON PURPOSE TO ADD EXTRA MONIES ON THE SIDE. HOW IS IT THAT I AM CHARGED FOR DELIVERY ON AN ITEM WHICH THE ILLITERATE LADY AT THE STORE DID NOT ADD TO MY INCOMPLETE ORDER ?!

AND TO MAKE THINGS WORSE,A WHILE BACK THEY HAD GIVEN US ROTTEN,SOUR RICE and when we complained,they just gave us the money back without an apology.

THIS VERULAM BRANCH AT THE GATERITE CENTRE NEED TO DO BETTER OR MANAGEMENT NEED TO HIRE PEOPLE WHO CAN UNDERSTAND SIMPLE ENGLISH as the ones in the store as ****ING USELESS!!! IT is now 18:57, and i still have not received the missing item. DUMB PIECES OF SOMETHING!!!