I placed an order on their app last night it was 18:02 for collection at their Aurora uMhlanga outlet

I placed an order on their app last night it was 18:02 for collection at their Aurora uMhlanga outlet. I went 20 minutes later to pick it up to my surprise the order was not ready and they made me wait over 40 minutes. Manager on duty did not bother to apologize or show empathy considering the waiting time. I ordered the mega meal which is over R300 no sense of urgency or showing appreciation. I had already paid on the app so I had to wait, I was disappointed at this poor inconsiderate service I received.