I experienced very poor service at Pedro Northmead drive-thru on 13 January 2026 after 5pm

I experienced very poor service at Pedro Northmead drive-thru on 13 January 2026 after 5pm. Staff were unfriendly, left me on speaker while chatting with friends, and showed bad attitudes. The cashier, Khanya, was rude and cut off the feedback section of the receipt. Food was carelessly packed, sauces spilled, and no straws or serviettes were given. Overall, the experience was disappointing and unprofessional, especially compared to the better service at the Lakefield branch.