Horrifying Experience at Pedros - Cresta

On the 24th of February 2024 – Saturday my family and I had gone to Pedros at Cresta.We had ordered 1 full meal,half mild and half hot as we normally do with giblets on the side that had come to a total of R219.80.The time we had gotten there and had ordered the food was at 18:47 pm.While placing the order we had said sit-down and not as a takeaway.The cashier had even gave us a stand with the number and we went and sat at the table.While waiting for our food to come we started to notice the time.

Ten minutes gone,nobody is saying anything to us.People who came after us was been served and nobody was assisting us at all.We had even called the ladies that was going with the other peoples food to find out what was going on.Fifteen minutes later the lady came and had taken our slip.After ten to twenty minutes she came back and had told us that the cashier had put takeaway instead of sit-down.The lady that served us had also said she was checking on her screen and our order was a ghost order because it was nobody cared to even come and let us know what was going on or didn’t even assist us.

We got our food in dribs and drabs.The lady had first come with 3 plates and 3 glasses yet there was 4 of us.Then as she put down the plates,I noticed one plate was still dirty.We had asked her multiple times to speak to the manager but she refused to notify the manager.We waited over 45 minutes for the food.When we had gotten to the Cresta Pedros it was already load shedding so I don’t understand why people that came after us was getting assisted and we were being ignored the whole time.After the lady brought the 3 plates and 3 glasses,we waited for another 10-15 minutes for the 4th glass and as well as the plate that was dirty and the 4th plate.When the 2 plates came and the 4th glass came it had had no ice in it yet the other 3 glasses had ice in it and the cooldrink which was coke was warm.

There wasn’t even butter when the rolls had arrived and the when we asked the lady where is the butter,she said with attitude there is no butter.There wasn’t even sauce that was our table,my father had to ask are you not going to give us sauce,then after that she brought all the sauces.When we eventually had gotten our chicken it wasn’t even a full chicken,it was 6 pieces and we had asked for extra sauce on our chicken which looked like a drizzle of sauce.

The chicken was so tiny that out of 3 of us which was my mother,brother and myself had each a chicken piece and my father had 3 pieces of chicken because there was only 6 pieces of chciken which equated to one and a half piece chciken.3 hot and 3 mild.When we broke a piece from the chicken,it was still pink and not cooked properly.The chicken looked like a baby chicken the way it was so small,not even a full chicken.The coleslaw I the bowl didn’t even tickle the 4 of us because it was so less and disgusting.

We never received a full chicken and the chicken we had received looked like chicken wings because they were so small.It wasn’t even cooked properly as it was very pink.An hour and over sitting which was half an hour after getting out chicken,we had gotten our giblets wich was very disgusting.It was ice cold and hard like you had just taken it out the freeze and popped it in the microwave.While we was eating the kitchen manager which was a lady came out as we wanted to still speak to the manager.

I has asked her for a refund as we have waited in total for over an hour and half for our food.She has so much of attitude saying she cant give us a refund as we have already eat the food.The lady from the kitchen had argued back to us and we couldn’t even eat in peace and had said we have a backlog of chicken as its load shedding and that wasn’t the case.People after us was still getting assisted and their food accept for us like we didn’t even exist.

We sat right by the door where there was a camera as well and you will see for how long that lady from the kitchen was standing by us and we didn’t even once enjoy the meal as a family.We were so much starving that we had to eat disgusting food.I demand a full refund for this terrible experience. When my father and brother had gone to wash their hands,there wasn’t even soap or hand towels.What kind of service is this?

On top of that with eating the chicken and giblets,on the way home my dad had gotten sick as he is a diabetic and because of your food that your staff had made,made us all sick and my dad actually had food poisoning from that food and I had to rush to the chemist yesterday morning to get him medication as he couldn’t even get out of bed.

The Saturday night he was sweating none stop,throwing up and non stop running tummy,at one stage my brother had to hold him as he was very pale and weak.My mother is a stroke patient so luckily she didn’t eat the giblets like my father and brother.As I was on my way in uber yesterday morning my tummy started aching and I had the symptoms my father had but it wasn’t so serve.I do not even want to know you’re your staff prepares the chicken or giblets because it really was the worst experience ever and the staff,especially the ladies have so much of attitude like the franchise belongs to them.

People in the restaurant industry must always remember that they do not own the franchise, they are just workers who work there to make a living and that they should treat customers like how they treat their families so everyone is happy.

In the future I will not be going to the Cresta Pedros as the service,staff and food was a minus zero and a terrible experience.If my family and I want to eat Pedros we will be travelling to North West,Klerksdorp Pedros which is the MEPF Shopping Centre in Neserhof because the staff,service is excellent and very warm and friendly.This is the kind of treatment we expected at the Cresta Pedros which was a very sad and pathetic service.

I do not mind to travel every week to Klerksdorp just to eat at that Pedros because almost every week we were going to the Cresta Pedros and its very sad to lose a good customer.Even if there are times that we cannot go to Klerksdorp Pedros,we will go to Nandos in Key West & Westgate and Spur at Keywest and Silverstar.But we will never step foot in any Pedros in Gauteng.

Kindly also note that I still want my refund.I will be waiting to hear from the head office