Horrible service

Ordered a meal for the family this evening, part of that order was a bottle of Jalapeno mayo. Someone called me to say that they don't have stock at the moment so I opted for the peri-mayo. I asked the lady to please get the order right as last time we ordered it was missing items, chips and the roll that's meant to come with the giblets.

Dad went to fetch the meal at Zewenwacht Pedro's, someone told him that all the burgers are mild and I requested that only one burger be mild and the rest are lemon & herb, the lady then told him that all their burgers come as mild, no other options - this already had me upset.

Dad gets home and there is no mayo in the package and my mom complained that the giblets were under-cooked. I called the restaurant immediately and the guy gave me over to the manager, Phillip. I explained to him that there is no mayo and that my mom complained that the giblets were underdone, he told me that he is sorry about the mayo and that the giblets are supp**** cooked and that he needs to follow proper process before he can compensate me for the giblets. I even said that I would come and fetch the mayo and I would like to be compensated for the giblets as well as their mess up with the mayo. He keeps telling me i need to bring the giblets back and I keep telling him that my mom put the giblets in the microwave to cook them properly and I'm not driving all the way from Bellville to the mall. I put the phone down and he calls back a few minutes later to ask me for my address so that he can have the mayo delivered and at this point I want NOTHING to do with this him so I put the phone down.

This guy was completely unwilling, to the point where I got frustrated and told him that their process has f-all to do with me.

This is the 2nd time that I get **** service from the same Pedro's, it's really horrible!! You need to train your people on proper customer service.