Horrible Service

Went to Pedro's Chicken restaurant in Belgravia Road.

Ordered a meal with 3 drinks.

We sat and runner brought the meals with 2 coke, we sat and ate thinking the other drinks are coming.

After eating the meals done, still no drinks.

I send my partner to enquire about the drinks the cashier says she cannot give us the drinks until she speaks to the runner.

I was patient and wait for for resolution.

5 mins later still no drinks and the food is up now already.

I decided to get up myself and go ask the cashier, she tells me the same story cannot help me as the runner must confirm she didn't give us the drinks.

At this point my blood is boiling already as I've paid and yet it seems like the saying we are lying.

I asked for the Mgr on duty thinking she can assist me, to my surprise this lady tells me the same story 10 mins later that she won't give me the drinks until she has spoken to her runner.

I cannot understand the poor level of service and disregard to their customers, I mean I paid for the drinks but it seems like they telling me that I wanted something for free.

The manager is unprofessional and not fit to deal with customers, the kitchen is loud and the cashier can barely take orders properly.

Worst decision to even spend a R10 there, I would appreciate someone we'll equipt to handle and resolve my dissatisfaction with this branch.