ML
Mokgaetsi L

1 reviews | Active since Dec 2017

24 Nov 2023, 20:49

HORRIBLE ARROGANT WORKERS!!

15:35 I ordered food (paella rice with 2 piece chicken, burger and Pedros Pops Meal) 16:30 still no delivery I called and they said the driver is coming 16:46 the driver came the address was at work. Package was sealed, I went home dropped it off and went to pick up my son, we passed by the shops and we arrived home just after 6pm and because there was scheduled loadshedding I unpacked the sealed package only to find the pedros pops meal is missing and that's my son's food. I called them countless times because the phone was not going through. A lady finally answered I explained the situation and I was told the driver will come I told her the address won't be the same I'll be down the road behind Southdale Mall she said the driver will come. To my surprise the driver went to the work address. I called again and I was told the driver will come the driver never pitched. I called again only to be told they are closing and they can deliver tomorrow imagine that. What will my son eat now,Ormonde Pedros is the pits. The manager or whoever that guy was, was very arrogant. Absolute horrible service. I want my refund. The food is horrible anyway. Do better have training for customer service.

0
Replies (5)
Pedros Chicken
Pedros Chicken's reply25 Nov 2023, 09:41
Official
 Dear  Mokgaetsi,  Thank you for contacting Customer Care.  We confirm that we are currently investigating the matter and a representative will be in touch with you shortly.  Regards  Pedros Familia |AT 
 
ML
Mokgaetsi L's update25 Nov 2023, 11:04
Reviewer Update
I hope so I want my meal or refund. I paid for it. I will not let this go. No matter what it takes. That's my hard earned money.
ML
Mokgaetsi L's update25 Nov 2023, 11:04
Reviewer Update
It's really disgusting behaviour!!
ML
Mokgaetsi L's update25 Nov 2023, 15:24
Reviewer Update
Finally my son got his pops. The lady in charge today deserves all good things. The guy yesterday deserves to be fired he's very arrogant he could s lot from the lady today. Smooth customer service and promises met not broken. My son is happy with his meal.
ML
Mokgaetsi L's update25 Nov 2023, 15:26
Reviewer Update
Finally my son got his pops. The lady in charge today deserves all good things. The guy yesterday deserves to be fired he's very arrogant he could s lot from the lady today. Smooth customer service and promises met not broken. My son is happy with his meal.