Had to fetch my delivery order at the store myself Begravia store

On the 29 September 2023 I placed an order for delivery on the pedros app, Order # ***7 and after 1hr and 45min, without any communication from anyone, had to drive to the store and had to collect my own food. This after paying for delivery fee and for driver tip, I am yet to get any refund or aplogoy for my inconvenience. And the belgravia store manager keeps on closing my ticket ref 7556, and 7582 . There has been no drive or any effort from lindi the belgravia store manager to get my issue resolved.The manager or nobody for that matter had called me and I already spent over R200 on airtime trying to get my refund and an apology from anyone at pedros. Still waiting for ops manager to call me as that was the last update from the call centre after speaking to Mercy a couple of times.