Frustrated customer Tsakane Mall

I am writing as a very frustrated customer regarding my recent experience at Pedros Tsakane Mall on 4 April 2026.

I purchased the full chicken meal for R165, expecting to receive a complete assortment of pieces as advertised. However, when I got home, I discovered that several pieces were missing—most notably, there were no thighs included at all. This was extremely disappointing, as it meant I did not receive what I paid for.

While I would like to mention that the cashier who assisted me was friendly and polite, the overall experience was unacceptable due to the incomplete order. As a customer, I expect better quality control and accuracy when it comes to fulfilling orders.

It is inconvenient to only discover such issues after leaving the store, and this has left me feeling dissatisfied and frustrated.

I would appreciate it if this matter could be addressed, and I would like to know what steps will be taken to ensure this does not happen again, as well as how you intend to resolve my specific complaint.

I look forward to your response.