frustrated by service received

On the 1st Jan I placed an order on the Pedros website & selected Ladysmith,the order was successfully processed and I made a payment online .This was around 18h40.I then received a phone call at exactly 19h00 ,where the lady advised she was calling from Pedros Ladysmith ,to let me know that my order was received by their Head Office in error as the store ,they were not able to assist since they closed at 17h00.I couldn't understand why their system allowed me to process an order as I'm very aware if their store is offline or closed ,the online order is gets rejected by their system.Furthermore ,how can it be that the store closes at 17h00 and they stay behind for further 2 hours and I even told her I find that hard to believe as there was so much background noise making it clear the store was still open or customers were still at their store. The lady told me to get my order today the 2nd Jan ,I told her I no longer wanted it and require a refund ,she said I must come in . How ridiculous is this ,that they cannot process a refund without me visiting their store ...now I must drive just to get refunded for their error !And this is such a norm at Pedros Ladysmith ,they employ staff who are unable to deal with customers,this is beyond pathetic.