Food quality and service slowly but surely declining at Pedros Sandown

So not only does your franchise call customers to create an expectation for customers to believe that complaints are being handled but you make us travel all the way to the restaurant after an agreement was reached only to get there and now watch a manager (by the name of Patience) now shift blame in person. Not only that no empathy was shown by a whole leader at the store, none whatsoever. I’ve never been so disrespected and degraded by a service provider ever, as a service provider I’d never make a customer feel dismissed and judged before even investigating the issues. To say I’m disappointed is an understatement coz I’m disgusted and hurt that after travelling to a restaurant fresh from hospital while I’m pain and this because a manager told me to come collect my refund, I only got there to be treated like a person without feelings and disrespected. 😡😡💔