Family meal burned

On the 15th if July 2025 I went to Pedroa Ormonde to get a family meal. The meal was a maxi combo that costs R259.00. I ordered the meal and waited for about a good 40 minutes to get the order. The store was quite busy. Eventually I got my order and headed home. Getting home I took out the food ready to dish up. The chicken was so burned that the skin had turned black. It smelled fire from a distance. It tasted like smoke and I called several times after to lay a complaint and the phone never gets answered. So disappointed as my kids really loved Pedros but after that experience I've never heard them ask for Pedros again.