Failure of customer appreciation

I went to one of the outlets of Pedros situated in Durban, upon my arrival I purchased a viva meal which I believe was for R129 and I was asked whether I wanted garlic or cheese rolls... I was never advised that any choice of the rolls would give an increment to the Price which I was willing to pay which was R129, so I chose the cheese rolls than my bill went up to R161.

There was an option of paying R169 and get more benefits from the menu that was available which offered you Coco cola 2litre , salad, full chicken, large chips and 4 rolls.... With the viva meal which was initial R129 I was going to get a full chicken, 4 rolls and large chips but as I said early on because of the choice of my cheese rolls it went to R161, I than opted to add more money to purchase the R169 meal but apparently they couldn't help me because the order was already placed... I wanted to speak to the manager but was told he will attend to me shortly but I waited for 10mins but nothing happened.

A few minutes later the same lady who helped me came back after consulting with some guy came back and told me they can't help me because the order was already placed, it would make much sense to me to pay more and get more benefits than it would to spend almost the equivalent amount money and get less.... I'm utterly disappointed in the level of service I received from the lady who serviced me and the management at the store.... No level of customer appreciation and care....