Failing online system and lack of customer support - refund requested

Hi,

So I've placed an order online on the 30th of April and this order Was not delivered to me. When enquired with the restaurant preparing the mail I was advised after contacting them about three times that the driver cancelled and the only way I could get a mail now is to reorder and pay them directly although I paid for my meal via credit and bear in mind that this cost me about R430 in total from only being required to pay R215.

Forget the lack of customer service (they apparently have a department) I eventually received an email from a Brogan Peters whom advised that I would receive a call from a customer service agent (this was not my request by the way) on my mail to Pedro's I clearly indicated that I required an immediate refund, I don't care whether the driver was the issue or whatever they have to say, process my refund immediately!

I've already furnished the above said Brogan with the relevant information and I was not requested to provide further information regarding this issue. After follow up mail yesterday to Brogan, still no response and shows the lack of customer concern.

To close, I have no issue with the food itself but after this experience I doubt that I will support a business that has zero support to their customers.