Extremely Poor Service at Pedro's (Woodview Garage)

I am writing to express my deep dissatisfaction with the service I received from Pedro’s, specifically from the Woodview garage franchise.

I placed my order at 16:15, and despite the franchise being just 10 minutes from my home, my order only arrived at 18:00. I had to call three times to follow up on the status of my delivery, only to be met with unprofessionalism and incompetence at every step.

To make matters worse, I received contradictory messages: one claiming my order was out for delivery, followed by another minutes later saying it had been "received" – which was not true. When I called to inquire, the person on the other end was unhelpful, and the supervisor (a black male, who I was unable to get the name of) was rude, refused to provide the owner's contact information, and laughed at my name over the phone. To the supervisor who had said I'd never find the owner's contact details, just know that I did . Mr Moosa will be getting a call from me this week Friday.🙂 This level of disrespect is completely unacceptable.

At no point did anyone take the time to listen or resolve the issue professionally. Instead, I was subjected to rude behavior, screaming, and laughing over the phone. When I asked for an update on the delivery, no one bothered to follow through with a call, forcing me to call yet again.

To top it all off, when the driver finally arrived, I was told he was stuck in traffic, yet he was already outside my home. This type of dishonesty is shocking, especially when combined with the unprofessional behavior I experienced.

I will be sharing this experience across social media, as no customer should ever be treated with such disregard. I will not be ordering from Pedro’s again, and I strongly urge others to think twice before supporting this franchise.