Extremely bad service

I am writing this complaint on behalf of my sister, Lizzy Sebonye, regarding the shocking and traumatic customer experience she and her son endured at Pedros Wonderpark. On the day of the incident, Lizzy’s son purchased a full chicken from the store and took it home. After taking the first bite, he immediately threw the chicken in the bin because it had a disturbing, unpleasant taste. He then informed his mother, Lizzy, who tasted the first drumstick and found it acceptable. However, after tasting a second piece, she also noticed the same awful taste and discarded it. Her son immediately returned to the store with the chicken to report the issue, but the store refused to issue a full refund. Lizzy then had to drive all the way to the store herself. Upon arrival, she encountered an extremely unprofessional store manager named Brenda, who insisted she could only refund half of the purchase because four pieces were missing. Brenda further claimed to have consulted with someone named Lizwe, who allegedly agreed with her decision, despite the fact that the food was clearly not fit for consumption. After nearly an hour of heated back‑and‑forth, the owner was eventually contacted. He approved the full refund but demanded a copy of Lizzy’s ID, which she rightfully refused to provide. At no point was any empathy shown, nor did anyone acknowledge the seriousness of selling food that appeared to be spoiled. This entire ordeal was: • deeply unprofessional • lacking in basic customer care • dismissive of legitimate health and safety concerns • emotionally distressing • and indicative of extremely poor service standards It is unacceptable for a reputable brand to treat customers in this manner. It is even more unacceptable to sell food that tastes rotten and could potentially make people sick. Pedros Wonderpark urgently needs customer service training, management retraining, and possibly health and hygiene inspections. As customers, we deserve better. This cannot be ignored, and appropriate action must be taken to ensure no other customer goes through such humiliation and health risk. Kindly address this matter with urgency. Sincerely, On behalf of Lizzy Sebonye