1 reviews | Active since Nov 2022
Extremely angry and disappointed customer
I sent my husband to Pedro's in Zevenwacht mall to buy me two chicken raps of R34.99 each. My husband knows what I like and dislike , what I eat and don't eat and what I'm Allergic to!
He ordered and specifically told the cashier no CUCUMBER and no SAUCE!
When he got home with my food , I was so hungry and couldn't wait to eat it just to find the the raps (both) were filled with CUCUMBER and SAUCE which he specifically said he doesn't want and I am not able to eat that.
I couldn't have the raps and it's not the first time I experienced this type of service from Pedro's, I'm disgusted!
The first time , we went to Pedro's to have supper , we order the happy meal and ate it there just to find a foreign object in our food , when we called the waiter to complain he said there is nothing that he can do. I then requested to speak to a manager and I was told that there is no manager on duty and that I will get a call from the manager when he is free!!!!!
What type of service is this? And I never received a call from the manager!
Pedro's is never willing to take fix there mess ups or take accountability for their bad service , they will leave the customer with that bad expression and therefore they are slowly but surely losing customers .
Thank you for bringing this to our attention. We must sincerely apologize for your recent experience, as this is not the standard we strive for.
With will investigate further and get in touch with you.
We look forward to hearing from you.
Sincerely,
Team Pedros | TZ
Thank you for bringing this to our attention. We must sincerely apologize for your recent experience, as this is not the standard we strive for.
With will investigate further and get in touch with you.
We look forward to hearing from you.
Sincerely,
Team Pedros | TZ
On the 15/11/22 I left a review about my horrible experience at Pedro's Zevenwacht mall , a day later I received and email stating that they will investigate and get in touch with me.
On the 16/11/22 I received 3 calls from Pedro's , however I was unable to answer any calls as I was stuck at the office in meetings. When I eventually got home my husband called the store to inform them that I was unable to take their calls due to being at work and also advised that I am now free so they can call me , he was advised by either the staff or a manager that they would call right away and guess what......AGAIN NO CALL , just like before. My husband then ended up calling them for a second time and advised that I'm still waiting on a call and he was then told that unfortunately they can't call me because it's supper time and the store is busy.
They were unable to call me because they had to many customers in their store , but what am I ? Am I not a customer ?
So today the 17/11/22 my husband called them again FOR THE THIRD TIME !!!!! and again he was told that they would call me and up until this hour I still haven't received any call.
Once again I am having a TERRIBLE EXPERIENCE with PEDROS ZEVENWACHT!
I never thought this would be the type of service I receive from Pedro's honestly , I am highly disappointed HIGHLY!
I will be telling all my friends and family about my bad experience and the foreign objects I find in my food when eating at Pedro's.
And to whoever it may concern , WORD OF MOUTH TRAVELS EXTREMELY FAST!!!!
I WILL NOT RECOMMEND THIS STORE.
On the 15/11/22 I left a review about my horrible experience at Pedro's Zevenwacht mall , a day later I received and email stating that they will investigate and get in touch with me.
On the 16/11/22 I received 3 calls from Pedro's , however I was unable to answer any calls as I was stuck at the office in meetings. When I eventually got home my husband called the store to inform them that I was unable to take their calls due to being at work and also advised that I am now free so they can call me , he was advised by either the staff or a manager that they would call right away and guess what......AGAIN NO CALL , just like before. My husband then ended up calling them for a second time and advised that I'm still waiting on a call and he was then told that unfortunately they can't call me because it's supper time and the store is busy.
They were unable to call me because they had to many customers in their store , but what am I ? Am I not a customer ?
So today the 17/11/22 my husband called them again FOR THE THIRD TIME !!!!! and again he was told that they would call me and up until this hour I still haven't received any call.
Once again I am having a TERRIBLE EXPERIENCE with PEDROS ZEVENWACHT!
I never thought this would be the type of service I receive from Pedro's honestly , I am highly disappointed HIGHLY!
I will be telling all my friends and family about my bad experience and the foreign objects I find in my food when eating at Pedro's.
And to whoever it may concern , WORD OF MOUTH TRAVELS EXTREMELY FAST!!!!
I WILL NOT RECOMMEND THIS STORE.