Exceptional Service From mama Nelisiwe

I would like to extend my heartfelt appreciation and commendation to Mama Nelisiwe at Pedros chicken in Mams Square. After a previous purchase where I unfortunately didn't receive my fries, I lodged a complaint and was pleasantly surprised when the store contacted me days later. Yesterday, I collected my complimentary “fries” which turned out to be a meal (got more than what I expected from them) and was assisted by the exceptional Mama Nelisiwe. Her soft-spoken nature and kindness truly made my day. She apologized for the initial incident and provided outstanding service, turning a negative experience into a positive one. Kudos to Pedros Chicken for excellent customer service and a special thank you to Mama Nelisiwe for her warmth and professionalism.