KT
Keletso T

1 reviews | Active since Aug 2014

23 Feb 2023, 17:55

Dry chicken, slap dash food

Store Name: CHATSWORTH

Date: Tue, Feb 21, 2023 6:30 PM

Description: Received a day tasteless meal. We had power outage for two days and decided to buy a meal. When we got home to our dark home we opened a package of dry meat with a faint sauce. Had to ask for CONDIMENTS as is always at Chatsworth store. Looks like the grilled threw it in the bag after the first brush into the fire/grill.Order No. 191. Then they phoned to tell me they are sorry, I asked how does Pedros ensure TCF to which Hlengiwe advised she will speak to the staff. Not sure if it's because I'm not the right type of person that deserves service from Chatsworth Pedro's or is it a norm that customers are not important once they have paid. I spend 20mins to reach this store and around R100 fuel for me to get a sour and unprofessional telephone call from a Hlengiwe that can't treat customers to save her life is just appalling.

0
Replies (2)
Pedros Chicken
Pedros Chicken's reply28 Feb 2023, 09:27
Official
Hi,

Thank you for reviewing Pedros. We sincerely apologize for you recent experience with us as this is not the standard of service we aim to give to our customers.

We have escalated your complaint and one of our trusted representatives will be in contact with you to assist you further.

Best regards,
Team Pedros | TZ
KT
Keletso T's update03 Mar 2023, 14:00
Reviewer Update
Your apparent escalation has not been seen or heard. No email, no call and no care. I will say it again that it is treatment like this that caused similar businesses to fall. The Africaz shop in Chatsworth center confirms outcome of poor food and customer service.
Pedro's does not care