***** driver, restaurant and ubereats

I have ordered a chicken burger meal from pedros via ubereats i paid for it online R86.00, I tracked the driver, I saw it was the wrong building but correct address, I messaged the driver several times advising him on the app it shows the wrong building, the driver choose to ignore me for some time, he eventually messaged me back to say he is outside, after I waiting for 30 minutes, I asked several times are you not reading my messages, he fail to respond when he did, he said again he is outside, I asked him for his number he dont respond, than he ask me for my number I gave it he WhatsApp calls me all he says where are you, when I told I'm for the 10th time his at the wrong building, while talking he puts the phone down in my ear, I called him back 5 times he dont answer, after an whole hour of struggling i called the security to go check and see where the driver is he was no where to be found, I even asked the building cleaners to go check same thing driver is no where to be found, after struggling for so long, I get a message to say food delivered, I paid for food I never received, I decided to email their help support they email me back the evening same day saying that, sorry to hear about your experience, but this order is not eligible for a refund. we looked into this and can confirm that the delivery partner followed our policy. They tried to contact you through your phone number ending in 9970 and also waited at your building premises for 30 mintues. -Uber Support, how ***********! and mind you the exact same thing happened to 6 of my colleagues the Friday before 04/07/2055 and they were refunded, all I want is my money back, i dont understand how there driver followed there policy but he didn't, he was rude cant even speak English cant read and than for them to come back and dont want to pay me my money back unacceptable hell ****ing no.

I went to go and check our work cameras there was ubereats car driver no where to be seen (name Mayeso registration caa35105 volkswagen polo) parking anywhere, i called him 5 times on *** and another number he provided under the name *** also called him 5times on that number no response, why are all of them lying