DISTASTEFUL EXPERIENCE

Good day

Today I experienced the worst service ever from Pedro's Vereeniging, Voortrekker. I placed my order telephonically at around 11h40 - 11h55 AM as their website is offline or what, I don't know. At around 13h00 PM, I called the store to check how far my order is and I was told that the driver is out delivering and that I should wait a bit. Frustrated and hungry I asked for the manager, and he told me the same exact story as the waiter who I spoke to. At 14h15 I called the store again and at once as they picked up, I asked for the manager and explained to him my story. He spun a story saying that the driver came here twice and could not get hold of me. I asked how is that possible because they have my cell number and the system, and I also gave them my office. Again, he spun a story and said that the driver will be making his way to me, and I gave them yet an alternative driver. some good 45minutes later I receive a call that he is at the gate and that I must come collect my order when I had specifically given the lady who took my order the delivery location and the delivery guy too. Finally, it is 14h55 the food gets here and is cold, dry and not cooked to perfection. what a distasteful experience I had today. In all honesty, this is not the first time that I have had to complain about their bad service and staff that is not professionally trained on telephone etiquette and customer care. I am appalled to be precise.

Regards Unhappy Customer