Disgusting service from Pedros Malvern Park

I’m still shocked by this customer service I received from Pedros Malvern Park. I placed an order Tuesday evening via their app the order was accepted by the store, after an hour I called the store to check how far was my order and I was told my order is ready the driver is on his way. Nothing was delivered after 30 minutes I tried calling again only to find that the store was closed. After paying and waiting for almost 2 hours for my order no one had the courtesy to pick up the phone and tell me my order wasn’t going to be delivered or maybe if there was some issues with deliveries. My kids had to go to sleep on empty stomachs because it was already late and I couldn’t order from anywhere else at that time. Worse part is that the next day I had to make several calls first to their customer care line and spoke to a lady called Mercy who wasn’t helpful at all, she told me she would call the store and find out what happened to my order and promised to get back to me which she didn’t and I had to call her back to be told by her that no mam we will refund you!!! Is that how Pedros runs their business is this the customer service we are supposed to be getting from consultants?? No answers to say why my order wasn’t delivered. Next thing she says is I should contact the store which I did and spoke to 3 different people Simphiwe, Sindiswa and Precious. Sindiswa said she will investigate the matter and get back to me, after a few minutes she then called me back to say they were still busy at the store and asked to please call me back after 12pm which she did not!!! I had to call back again and got another person who’s name was Precious told me she will give me a refund and I have to wait for 3-5 working days for my refund…. No sympathy no compensation for so much of inconvenience and my money spent on these several phone calls I made to them and now I have to wait for days to get my money back??? This is totally unacceptable and pathetic.