1 reviews | Active since Feb 2016
Disgusting customer service
I'm so disgusted with the treatment I received today at your mount edgecombe branch.I visited the place with my kids today.. whilst having a meal little one needed to use the toilet, left 14 yr old son to continue occupying the table while I took the little one to the toilet, when returned after less than 10 minutes, table was cleaned ,and food packed in takeaway bag , our rolls and butter taken away, Son says the lady told him the food was attracting flies so he needs to pack it up and they needed the table for people to use it to eat.When son explained that we were gone to the toilet and will be back shortly ,the lady cleaning told him that this was not a waiting station. I returned surprised at what had happened.. the staff were busy glancing over and gossiping about what had happened amongst themselves and never bothered in doing anything or explanation,I asked for plates so we could continue with our meal, they literally showed me where to get them myself, asked for cutlery -was told to wait... Waited about 10 minutes..was told to wait again until we ended up using our hands to eat.all the while I could hear the staff gossiping amongst themselves and telling each other what had happened. Never been so badly mistreated and for the staff to be busy glancing over and gossiping about this and not correcting the wrong that was done.
I simply didn't have the energy to cause a scene whilst traveling with my children but God knows I'm fuming.If that's how you be treating people maybe you should close down and allow other outlets that respect their customers to take over. To be angry is an understatement!
