DISGUSTING ATTITUDE

I am writing to express my dissatisfaction with the service I received at your Galleria branch on December 21st. My experience was not only disappointing but also frustrating due to the attitude and unprofessional conduct of one of your staff members, Mpumi. Upon arrival, we placed our order, but at no point where we informed that we would need to join a separate queue to wait for seating. After attempting to find a seat, we were told that we must wait to be seated inside. However, we secured an outdoor seat after about 10 minutes. While waiting, we heard staff call out our order number, but Mpumi instructed the staff not to bring our food to us. When I approached her to inquire about this, she rudely explained that we had not followed the queue properly and that the lady who ordered after us would be served first. I pointed out that I had ordered at 15:03, while the lady behind us ordered at 15:17, but Mpumi dismissed my concerns by rolling her eyes and responding with a dismissive attitude. When I asked to speak with someone in charge, she laughed and told me she was the one behind me in the queue. When we finally received our meals, we were given forks without knives, and no sauces or butter were served, which is unacceptable. As a loyal customer since the opening of this branch, I was appalled by the unprofessional behaviour displayed by Mpumi. This experience has left me disappointed, and I believe it reflects poorly on your brand.

I hope you will address this matter seriously and take the necessary steps to ensure that such behaviour does not occur again. I would appreciate your prompt response regarding how you intend to handle this issue.

Thank you for your attention to this matter.