DISAPPOINTED...DISSATISFIED AND HIGH POOR SERVICE DELIVERY

Good day , I write this with utter disappointment and dissatisfaction.I went to Pedro's Centrurion Lifestyle estate with my family on the 07/02/2025 for a birthday supper for my daughter...placed the order and waited for our meal...note we were all hungry ...after 15 mins the cashier came out to inform us only then that they were no chickens and we needed to wait another 30 Mins...which is totally unacceptable....firstly why were we not told of this when we placed our order...secondly my kids were hungry at the point...had we known we would have went somewhere else.We then asked the cashier if we could then 2 orders or giblets which we would eat until the chicken arrived and she laughed and said there are no giblets...why is the store even open if there is no chicken...no giblets....at this point I was beyond upset... the cooker then came out and said he only has breast pieces would that be fine.....listen we paid hard earned money and good money for this meal ...we traveled for 15 mins to eat a good meal and here we were treated so shamelessly....where is customer satisfaction and care....I asked for the manager and was told he left an hour ago....so the manager leaves the open stores without chicken and other meal ingredients. ..how is that possible...this was by far the most upsetting and disappointing visit to Pedro's Centurion Lifestyle. this is not the way valued customers should be treated.. your feedback is required here ..I need to hear how u can explain this.