Disappointed service

I enjoy Pedro's but yoh, I ordered from Pedro's in Pretoria Central,ordered online and requested for card machine on delivery, when the driver handed us our order he thought we paid as he was not given the machine, being honest we said we expected him to bring a machine, Hao, then the solution was to eWallet the driver mind you the bank is going to charge us. Next thing I get a call from a lady telling me in an accusatory tone that we did not pay, did I dispatch the order? Why not inform us before processing the order that they can't provide the machine? Lodged a complaint next thing I get an email saying ticket resolved, resolved with who? And your chicken had no basting